8 metrics to track cybersecurity performance

Cyber performance programs invest in the growth and retention of your team. In cybersecurity, this looks like continuous hands-on upskilling, clear career development paths, and battling burnout and fatigue with engaging initiatives. 

But this isn’t just about cybersecurity. It’s about aligning performance with your organization’s mission. 

Why tracking cyber performance is important 

Management consultant Peter Drucker famously said, “If you can't measure it, you can't manage it.”

How can you know that you’re maximizing your cyber performance plans without tracking them? And more importantly, how will key stakeholders witness growth and invest more budget in your cybersecurity initiatives without evidence that they’re working? 

Metrics are the answer. Having the right measurements in place will enable you to optimize upskilling and overall cyber performance. 

Monitoring the right metrics also means your team is better equipped to deal with emerging threats. 

For example, there could be a new type of ransomware attack exploiting a recently discovered vulnerability (CVE). 

You need to quickly assess whether your team, both blue and red, has the current skills to defend against this specific threat. 

Tracking the ongoing training and certifications of your team members can give you immediate insight into their readiness and capability to handle such threats.

Academic research states that performance evaluation and benchmarking are a widely used method to identify and adopt best practices as a means to improve performance and productivity.

 

This methodology is particularly valuable when no objective or engineered standard is available to define efficient and effective performance. Leadership and management must be able to quantitatively define progress and improvement and that begins with understanding the starting point.

 

Dan Magnotta (Mags22), HTB Federal Business Development & Capture Manager, Hack The Box.

How to track security posture

Security incidents 

It’s important to track the number of security incidents throughout your cyber performance program, as these should begin to reduce as skills improve. Remember to ask the following questions:

• Proactive security measures: how many incidents have been prevented due to measures such as endpoint protection, intrusion detection systems, and threat intelligence?

• Number of security incidents: how many have been detected and resolved in the past month/quarter/year?

• Downtime: what’s the average downtime as a result of each incident and how is this number being reduced? 

• Incident response plan: are you regularly testing and updating your response plan to ensure it’s still relevant and effective?

Cost per incident 

Cybersecurity managers need to regularly track the cost per incident and measure a reduction in cost as employees get more experienced in their roles. The quicker they can respond and rectify an incident, the lower the cost and overall business impact. 

Cost per incident covers:

• Employee overtime.

• Reduction in productivity. 

• Suspension of regular activities. 

• Loss of communication with customers, leading to lost sales, for example. 

• System downtime. 

• The cost of investigating the attack. 

Time to detection and mitigation

With a better understanding of the threat landscape and vulnerabilities in general, are incidents detected and mitigated faster?

We can track this with mean-time metrics:

• Mean-time-to-detect (MTTD).

• Mean-time-to-resolve (MTTR).

• Mean-time-to-contain (MTTC).

How to track cybersecurity performance

2. Measure the impact of cyber performance

Now that we have metrics in place to optimize and track employee performance, we can measure the impact our cyber performance plans are having both on teams and the organization as a whole. 

For organizations, it’s important to train and identify CVEs in a safe environment. This enables cybersecurity teams to put predictive concepts in place and take a proactive approach to security. 

Having the right cyber performance plan in place can facilitate this, but you can measure the impact of cyber performance with metrics like: 

• % of time users spend upskilling.

• % of upskilling program completed/certificates earned. 

• % increased team engagement.

• % of decreased response time and improved recovery post-incident.

How does this look in action?

Before embarking on your cyber performance program, put together some statistics on data breach costs, for example. Once the upskilling has time to take effect, you can compare these costs from before and after the program. Ideally, they should be lower due to teams containing attacks faster.

Key stakeholders care most about reducing risk and taking care of their employees. If your cyber performance program can achieve this, the changes to your cybersecurity team and posture will be huge.

3. Track career development 

As a cybersecurity leader, it’s essential to pay close attention to each individual when it comes to team development. In an industry where talent and knowledge are lacking, we must devote time and resources to the development of our teams.

To do this successfully, individual success metrics must also be decided and measured: 

I would compare results to the cyber performance training we mapped out for the individual. Are they on track to meet all training requirements? What are the new skills they learned? Are we getting feedback on user satisfaction? Is the intent of the plan aligned with their actual goals and team goals?

 

Dan Magnotta (Mags22), HTB Federal Business Development & Capture Manager, Hack The Box.

Individual success benefits an organization as a whole, which requires regular tracking of defined metrics: 

As an organization deeply invested in the upskilling of our IT security employees, particularly those in penetration testing and red teaming, we employ a comprehensive approach to track individual success.

 

Firstly, we monitor the progress of certifications and training. Our employees are encouraged to pursue relevant certifications like OSCP, CRTO, and others. We make 20% of working time available for training and further education. We track the number of certifications obtained, courses completed, or hours dedicated to training.

 

We also conduct regular skill assessments. These assessments cover various aspects of IT security, from network penetration to social engineering, enabling us to quantitatively measure skill enhancements.

 

In terms of project performance metrics, we evaluate how effectively our employees identify vulnerabilities, the complexity of the security issues they uncover, the time efficiency in system breaches, and the viability of the security solutions they propose.

 

Moritz Samrock, Red team manager, Laokoon Security.

Regularly review individual success by tracking the following metrics:

• Job productivity: are they resolving more tickets? Remediating more vulnerabilities? Set targets for what you’d expect after a certain level of upskilling.

• Feedback: are they satisfied with the upskilling program? What do managers and colleagues have to say about their improvements?

• New skill acquisition: track which skills they are upskilling most frequently in. 

• Career development: are they on track to be promoted or move laterally in the company? Adopting more blue or red skills?

You can track an individual’s completion rate and skill progression with HTB Enterprise, mapped to MITRE ATT&CK frameworks.

4. Employee engagement and retention 

One of the key pillars of cyber performance is to attract, engage, and retain cybersecurity employees, minimizing the fatigue and burnout that plague the industry. 

By providing upskilling opportunities, clear career paths, and engaging team activities, you can drastically reduce burnout, boosting productivity and retention. This helps improve employee’s overall well-being and can positively impact mental health, which is a key concern in the demanding world of cybersecurity. 

After speaking with 803 active cybersecurity professionals in the HTB user base, we found that more than 70% of managers view team events like CTFs as a viable way to boost employee engagement.

What’s more, 68% of security team members rated “opportunities to learn skills” as the most successful way of staying engaged at work.

Employee engagement and retention often require a lot of observational metrics to track, by seeing a shift in behaviors, you’ll identify whether employees are satisfied with their roles and professional development: 

Another key metric is the contribution to knowledge sharing. This includes internal contributions to our knowledge base, as well as external engagement like articles, workshops, or talks.

 

Innovation is at the heart of what we do. We track the development of new tools, scripts, or methodologies for penetration testing and red teaming, recognizing the impact and originality of these innovations.

 

Peer and supervisor feedback is integral. This qualitative measure helps us assess soft skills, which are essential in our collaborative and dynamic work environment.

 

Participation in competitions and CTFs (Capture The Flag) is another metric. These events are excellent for applying and testing skills in real-world scenarios.

 

Lastly, we encourage and track contributions to research and publications in the field. This not only enhances personal growth but also contributes to the broader cybersecurity community.

 

Moritz Samrock, Red team manager, Laokoon Security.

So, how can you practically track employee engagement and retention?

• Measure employee Net Promoter Score (eNPS): how many cybersecurity employees are likely to recommend your organization as a place to work? 

• Conduct employee engagement surveys to monitor job satisfaction and engagement before and after upskilling. 

• Track voluntary employee turnover rate by monitoring your voluntary employee turnover rate. Highly engaged employees are less likely to resign, monitor how this number changes are investing in employee performance. 

Prove that cybersecurity workforce development works

Security leaders are on the frontlines of change. And it falls on them to wave the flag for improving cyber performance and security posture. 

By actively tracking these metrics, you’re able to prove that investing in cybersecurity teams is no longer optional, it’s essential for successful cyber performance and an improved security posture. 

This proactive approach to cybersecurity is a requirement for today’s threat landscape, making these metrics vital to your organization.